Through the mobile-content distribution and other services we provide, our company handles a variety of personal information, including the personally identifiable information and personal identification numbers of customers, clients, and employees (that information collectively, “Personal Information”). As an information-services company, we recognize that protecting Personal Information is a great social responsibility of ours.
We will create a personal information management system that clearly defines our company’s basic approach for protecting all Personal Information (including personally identifiable information) as well as our standards and criteria for handling it. In addition to ensuring that our executives and employees are fully familiar with the system, we will continue striving to manage Personal Information as strictly as possible to earn the trust of our customers.
- When handling Personal Information, our company complies with all laws, governmental guidelines, and other standards related to the handling of personal information and personally identifiable information. To protect all the Personal Information we handle, we will also create a personal information management system that conforms to the Japanese Industrial Standard Personal information protection management system – Requirements (JIS Q15001).
- When acquiring or using Personal Information, we will specify its purpose of use and never handle it in a way that exceeds the scope required to achieve that stated purpose of use. We will also take the appropriate steps to ensure that Personal Information is not used beyond its specified purpose of use.
- Except where required by law, we will never provide the Personal Information we acquire to a third party without first obtaining consent from the owner of that information. And even if we obtain consent from the owner, we will not provide Personal Information to a third party beyond the scope permitted by law.
- We may sometimes entrust the handling of Personal Information to a third party. In such cases, we will properly manage that third party as needed by the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures and the Act on the Protection of Personal Information.
- To strictly maintain the privacy of our customers, we will create guidelines for properly handling data that has been processed so that it cannot be used to identify an individual or reconstructed into the original Personal Information (anonymized data).
- Upon receiving complaints or inquiries related to our handling of Personal Information, we will quickly investigate and respond to them in good faith within a reasonable period.
- To ensure that the Personal Information we acquire is properly managed, we will enact and regularly update organizational, personnel, physical, and technical safety measures that prevent its loss, destruction, or unauthorized disclosure.
- We will continue to review our management system for protecting Personal Information based on social changes as we work to improve our protection of Personal Information.
About the Handling of Personal Information
1. Purpose of use for personal information
Our company uses the personal information we collect for the following business within the scope described below.
(1) Business details
Content-delivery business and related business
(2) Purpose of use
a) To appropriately and seamlessly provide our services to users who registered or applied for them or to appropriately and efficiently operate those services
b) To verify if someone is a genuine registrant of our membership-based services
c) To send emails about new features, updated information, or campaigns related to the services we or third parties designated by our company provides
d) To send products as winnings in various campaigns, or to provide services as winnings
e) To manage user registration or usage history when entering agreements with corporate associations or other organizations regarding our company’s services
g) To allow users to view, change, or delete their registered information or view or change their usage terms
h) To give one of our business partners the minimum personal information required to provide a service jointly offered by us and that partner in cases where a user will use one of those services
i) To analyze data or create statistical documentation for marketing or improving our services (the generated documentation or other data may be provided to other companies within our corporate group or to our business partners)
j) To respond to inquiries or consultations from users
k) To improve the quality or features of all our company’s services (including services that a user has registered or applied for), or to research and develop new services
l) To provide services or advertising tailored to a user’s age, gender, occupation, or tastes
m) To bill users for usage fees
n) To contact users regarding our company’s services
o) For employment screening at our company
p) For managing the employment of personnel
q) To protect an individual’s life, health, or property
r) For crime or disaster prevention using surveillance cameras*
*Surveillance cameras are installed in our reception lobby and internal office areas to prevent crime and disasters. The data is erased after a designated period and is not used for any purposes other than crime or disaster prevention.
s) To provide users with sales information or promotional items
t) To fulfill entrusted business
2. Purpose of use for individual numbers and personally-identifying information
Our company uses the individual numbers and personally-identifying information (collectively, “PII”) we collect for the following business within the scope described below.
(1) Business details
a) For tasks related to the taxes and social insurance of our company’s employees and their dependents
b) For tasks related to remuneration, fees, or down payments to companies we do business with
c) For tasks related to the taxes and social insurance of employees within our corporate group (in cases where our corporate group entrusted us with the handling of such matters)
d) For tasks related to remuneration, fees, or down payments to companies that our corporate group does business with (in cases where our corporate group entrusted us with the handling of such matters)
(2) Purpose of use
a) PII belonging to our company’s business contacts or those of our corporate group that we were entrusted with
・ For creating records related to the payment of remuneration, fees, down payments, or prize money
b) PII belonging to our employees or to employees of our corporate group that we were entrusted with
・ For creating tax withholding slips
・ For tasks related to the granting or exercising of stock options
・ For providing to an employee shareholders’ association for that organization creating payment records for its members
・ For health insurance or employee pension notifications, or applications or invoices
・ For unemployment insurance or occupational accident insurance notifications, applications or invoices, or creating certificates
c) PII belonging to spouses or relatives of our employees or those of our corporate group that we were entrusted with
・ For creating tax withholding slips
・ For health insurance or employee pension notifications
3. Joint usage
We may jointly use the personal information our company collects together with one of our business partners within the scope required to achieve the purposes of use described above in cases where we or another company within our corporate group provides a joint service in conjunction with that business partner. In such cases, we will inform the personal information owners of the exact data that will be shared; the scope and purpose of the joint usage; the names and titles of the people in charge of the protection of personal information at the organizations that will jointly use the personal information; and the acquisition method. By law, we will not jointly use PII.
4. Provision to a third party
We will not provide personal information to a third party (including those located overseas; same below) without obtaining consent from its owner, except in cases prescribed by the Act on the Protection of Personal Information (the “Protection Act”) or other laws.
We may disclose personal information or PII to a third-party outsourcer to complete tasks that include the handling of such information within the scope required to achieve the purposes of use described above. In such cases, we will properly manage and oversee the outsourcer so that it does not leak personal information or PII.
6. Use of anonymized data
We may use data that includes personal information that has been processed so that it cannot identify an individual and cannot be restored to its original unprocessed state (“Anonymized Data”), upon publication of relevant items included in such information. When providing Anonymized Data to a third party, we will publicize the items being provided and the provision method while declaring the Anonymized Data to the third party.
7. Disclosing, revising, or ceasing the provision of registered information
Within the scope allowed by the Protection Act and the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (the “Numbers Act”), we accept requests from individuals to disclose their disclosable personal information or PII, to notify them of its purpose of use, to revise it (for instance, in cases where it conflicts with reality), or to cease usage or provision to a third party (collectively, “Requests”). See below for the procedure for submitting a Request. If you require more specific information, please submit an inquiry using the contact information provided later. Note that a processing fee of ¥2,500 is required for Requests related to the disclosure of personal information or PII or the notification of its purpose of use.
(1) Disclosable personal information and PII
Disclosable personal information is the “retained personal data” described in the Protection Act (essentially a systematically arranged assembly of personal data that our company has the authority to disclose, correct, append or delete, discontinue the use of, erase, and discontinue the provision of to a third party).
Disclosable PII includes the “individual numbers” and “personal information that contains individual numbers (including numbers, marks and information codes that substitute individual numbers other than the residence certificate code)” described in the Numbers Act.
However, if any of the conditions in items a) through d) below apply, the personal information or PII is not considered disclosable. In addition, there may be cases in which we are unable to comply with Requests due to the Protection Act, the Numbers Act, or other laws or guidelines.
a) If publicizing the existence or nonexistence of the personal information or PII could cause harm to the life, health, or property of its owner or a third party
b) If publicizing the existence or nonexistence of the personal information or PII could encourage or induce illegal or improper acts
c) If publicizing the existence or nonexistence of the personal information or PII could endanger national security, harm the relationship of mutual trust between Japan and other nations or international organizations, or create a disadvantage in negotiations with other nations or international organizations
d) If publicizing the existence or nonexistence of the personal information or PII could obstruct public order or safety, such as by hindering investigations or the prevention or suppression of crime
(2) Procedure for submitting Requests
a) To submit a Request, first contact us using the information below.
b) We will then mail the personal information’s owner or their legal representative our designated forms for Request for Disclosure or Purpose of Use of Personal Information, Request for Revision of Personal information, and Request for Discontinuing the Use of Personal Information, as well as a Power of Attorney form (in cases where a legal representative has been established).
c) After the owner or their legal representative has completed the forms, please return them to us. Please enclose documentation to confirm identification along with the forms.
d) We will then send a Notification of the Disclosure of Personal Information by the Request.
e) As noted above, there may be cases in which we are unable to comply with a request for legal reasons.
(3) Verifying the owner’s identity
a) Documents that verify the owner’s identity
・ A copy of a driver’s license
・ A copy of a passport
・ An official copy of a family register
・ A copy of a Certificate of Insurance for health insurance
・ A copy of a national pension book
・ Other official documents that can be used to verify the owner’s identity
b) Requests submitted by the owner
・ If submitting a form of photo identification such as a driver’s license or passport, please submit a copy of one of the two such documents. (Otherwise, you will generally need to provide at least two forms of identification.)
c) Requests submitted by a legal representative
If the request is being submitted by a voluntary proxy or by the legal representative of a minor or adult dependent, please submit the following documentation in addition to that listed above.
・ At least two forms of documentation proving the identity of the representative (a copy of a driver’s license, a copy of a passport, an official copy of a family register, a copy of a Certificate of Insurance for health insurance, a copy of a national pension book, or another official document that can be used to verify the representative’s identity)
*If submitting a form of photo identification such as a driver’s license or passport, please submit a copy of one of the two such documents.
・ One form of documentation proving that the representative has the legal authority to act as the owner’s proxy (power of attorney containing the certificate of seal impression of the owner, an official copy of a family register, a copy of a Certificate of Insurance for health insurance, or a Certificate of Registered Matters)
Note: Please redact information regarding permanent residences from any documentation provided for identity verification.
Although our company appropriately manages its services by-laws and our internal regulations to prevent the unauthorized disclosure of personal information or PII, we assume no legal responsibility if a problem occurs due to a third party acquiring such information in the following cases.
a) If a user discloses personal information or PII to another user via a service feature of our company or one of our outsourcers or through some other method
b) If the information’s owner is identified from data entered into one of our company’s services by another user
c) If information leaks because a user utilized a site advertised within one of the services provided by our company
d) If any other information leak occurs through no fault of our company
If a user does not provide us with information that is current and accurate, they may be unable to receive the appropriate service.
10. Verifying the usage agreements for each service
Since the information contained in this document may be appended or modified through the usage agreements and individual confirmation screens for each service to fit the specifics of those services, be sure to also verify the information in those service-specific agreements and confirmation screens.
12. Point of contact for inquiries
We will establish a point of contact for receiving user inquiries related to our handling of personal information and PII.